Dante's reaction to all the suffering
Dante responds to Ciacco with, "'The pain you suffered here perhaps / disfigures you beyond all recognition: / I can't remember seeing you before. / But tell me who you are, assigned to grieve / in this sad place, afflicted by such torture / that---worse there well may be, but none more foul'" (1619; 43-48).
He also comments, "'Your grievous state / weighs down on me, it makes me want to weep; / but tell me what would happen, if you know, / to the citizens of that divided state?"' (1619; 58-61)